Stakeholder Management

Identify Stakeholders

Identify Stakeholders is the process of regularly identifying project stakeholders and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.

Stakeholder Register

The stakeholder register is a project document that records identification information, assessment details, and the classification of each project stakeholder.

Stakeholder Analysis

Stakeholder analysis is a technique for systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project.

Plan Stakeholder Engagement

Plan Stakeholder Engagement is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project.

Stakeholder Engagement Plan

The stakeholder engagement plan is a component of the project management plan that identifies the strategies and actions required to promote productive involvement of stakeholders in project decisions and execution.

Manage Stakeholder Engagement

Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.

Monitor Stakeholder Engagement

Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

Stakeholder Engagement Assessment Matrix

The stakeholder engagement assessment matrix compares current engagement levels of stakeholders against the desired engagement levels needed for successful project delivery.

Power/Interest Grid

The power/interest grid is a stakeholder classification model that groups stakeholders based on their level of authority (power) and their level of concern (interest) regarding project outcomes.

Power/Influence Grid

The power/influence grid is a stakeholder classification model that groups stakeholders based on their level of authority (power) and their active involvement or ability to affect the project (influence).

Influence/Impact Grid

The influence/impact grid is a stakeholder classification model that groups stakeholders based on their active involvement (influence) in the project and their ability to effect changes to the project planning or execution (impact).

Salience Model

The salience model classifies stakeholders based on three attributes: their power (ability to impose their will), legitimacy (appropriateness of their involvement), and urgency (need for immediate attention).

Stakeholder Classification

Stakeholder classification is the process of categorizing stakeholders based on shared attributes such as power, interest, influence, impact, urgency, or legitimacy to determine appropriate engagement strategies.

Internal Stakeholders

Internal stakeholders are individuals or groups within the performing organization who are directly affected by or involved in the project, such as the project sponsor, project manager, team members, and functional managers.

External Stakeholders

External stakeholders are individuals or groups outside the performing organization who are affected by or can influence the project, such as customers, suppliers, regulatory bodies, and the public.

Project Sponsor

The project sponsor is the person or group who provides resources and support for the project, is accountable for enabling success, and serves as an escalation path for issues beyond the project manager's authority.

Project Manager Role in Stakeholder Management

The project manager is responsible for identifying, analyzing, planning for, and managing stakeholder engagement throughout the project to ensure stakeholder needs are met and project success is achieved.

Functional Manager

A functional manager is a manager with authority over a department or functional area within an organization who controls the resources that a project may need and whose support is critical in matrix organizational structures.

Project Team Members

Project team members are the individuals who perform the work of the project and are key internal stakeholders whose engagement, skills, and motivation directly affect project outcomes.

Customer/End User

The customer or end user is the person or organization that will use the project's product, service, or result and whose satisfaction is a primary measure of project success.

Stakeholder Expectations Management

Stakeholder expectations management is the ongoing effort to understand, document, communicate about, and align stakeholder expectations with what the project can realistically deliver.

Stakeholder Communication Strategy

A stakeholder communication strategy defines the approach for sharing information with each stakeholder or stakeholder group, including what to communicate, when, how, and by whom.

Direction of Influence

Direction of influence refers to the categorization of stakeholders based on the direction in which they can exert influence relative to the project: upward, downward, outward, or sideward.

Stakeholder Mapping

Stakeholder mapping is the visual representation of stakeholder relationships, influence, interest, or other attributes using grids, matrices, or diagrams to support analysis and engagement planning.

Stakeholder Cube

The stakeholder cube is a three-dimensional model that extends two-dimensional stakeholder classification grids by adding a third dimension, allowing simultaneous analysis of three stakeholder attributes such as power, interest, and attitude.