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PMPCAPM

Monitor Stakeholder Engagement

Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

Explanation

This Monitoring and Controlling process evaluates whether the engagement strategies defined in the stakeholder engagement plan are effective. It tracks stakeholder attitudes and behaviors to determine if adjustments are needed. The process uses data analysis techniques such as alternatives analysis and root cause analysis, along with decision-making and data representation tools.

Key inputs include the project management plan, project documents (issue log, lessons learned register, project communications, risk register, stakeholder register), work performance data, and enterprise environmental factors. The process compares actual stakeholder engagement against planned levels to identify variances.

Outputs include work performance information, change requests, and updates to the project management plan and project documents. When monitoring reveals that a stakeholder has become resistant or disengaged, the project manager should investigate the cause and adapt the engagement strategy accordingly.

Key Points

  • Belongs to the Monitoring and Controlling Process Group
  • Evaluates the effectiveness of stakeholder engagement strategies
  • Compares actual engagement levels against planned levels
  • Triggers change requests when strategies need adjustment

Exam Tip

Monitor Stakeholder Engagement is about assessing and adjusting, not about direct interaction. If the question describes evaluating whether engagement strategies are working, this is the correct process.

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