Collaborating/Problem Solving
Collaborating (also called problem solving or confronting) is a conflict resolution technique that incorporates multiple viewpoints to reach a consensus and commitment from all parties, resulting in a win-win outcome.
Explanation
Collaborating is considered the most effective conflict resolution technique by PMI because it addresses the root cause of the conflict and produces a solution that satisfies all parties. It involves open dialogue, active listening, and a commitment to finding a resolution that everyone can support.\n\nThis approach requires time and effort from all parties involved. The team members in conflict work together to explore the underlying issues, share their perspectives, and develop creative solutions. The goal is not just to resolve the immediate disagreement but to strengthen the working relationship and prevent similar conflicts from recurring.\n\nCollaborating is most appropriate when the issue is important, when there is time to work through it, when the relationship between parties matters, and when a creative or lasting solution is needed. It is not always practical for minor disagreements or time-critical situations where a faster resolution technique may be more appropriate.
Key Points
- •PMI preferred conflict resolution technique
- •Produces a win-win outcome that satisfies all parties
- •Addresses the root cause of the conflict
- •Requires time, open dialogue, and active listening
Exam Tip
Collaborating/problem solving is the go-to answer when the exam asks for the best conflict resolution approach. It is also called confronting in some PMI materials.
Frequently Asked Questions
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Conflict management is the practice of identifying and handling conflicts in a timely, constructive manner to minimize negative impacts and leverage disagreement for improved outcomes.
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Manage Team is the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance.
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