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PMPCAPM

Manage Team

Manage Team is the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance.

Explanation

Manage Team involves observing team behavior, managing conflict, resolving issues, and appraising team member performance. This process requires a combination of management and leadership skills, including communication, conflict management, negotiation, and influencing. The project manager must be sensitive to both the willingness and ability of team members to perform their work.\n\nKey tools and techniques include interpersonal and team skills (conflict management, decision-making, emotional intelligence, influencing, and leadership) and the project management information system. The project manager relies on observation and conversation to stay in touch with the work and attitudes of team members.\n\nOutputs include change requests and updates to the project management plan, project documents (such as the issue log, lessons learned register, and project team assignments), and enterprise environmental factors. This process is performed throughout the project and is part of the Executing process group.

Key Points

  • Tracks performance and provides feedback to team members
  • Resolves conflicts and manages team changes
  • Part of the Executing process group
  • Relies heavily on interpersonal skills including emotional intelligence

Exam Tip

Manage Team is in the Executing process group, not Monitoring & Controlling. Conflict resolution, performance appraisals, and issue resolution happen here.

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