Manage Communications
Manage Communications is the process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information.
Explanation
Manage Communications is an Executing process within the Communications Management knowledge area. It puts the communications management plan into action by creating and distributing the project information that stakeholders need. This process transforms raw project data into meaningful information through reports, presentations, emails, meetings, and other communication artifacts.
Key inputs include the communications management plan, work performance reports, enterprise environmental factors, and organizational process assets. Tools and techniques include communication technology, communication methods, communication skills such as active listening and feedback, project management information systems (PMIS), project reporting, and interpersonal and team skills. The outputs are project communications, updates to the project management plan, project documents, and organizational process assets.
Manage Communications is not limited to distributing information. It also involves ensuring that the communication reaches the intended audience with the desired effect. The project manager must choose the appropriate communication method for each situation, considering factors like urgency, sensitivity, complexity, and the recipients' preferences. Effective execution of this process builds trust and engagement among stakeholders.
Key Points
- •Belongs to the Executing process group
- •Implements the communications management plan
- •Involves creating, distributing, storing, and retrieving project information
- •Requires selecting appropriate communication methods and technologies for each situation
Exam Tip
Manage Communications is about doing the work of communicating. If a question asks about distributing project information or creating reports, this is the relevant process.
Frequently Asked Questions
Related Topics
Monitor Communications
Monitor Communications is the process of ensuring the information needs of the project and its stakeholders are met by evaluating the effectiveness of project communication activities.
Communications Management Plan
The communications management plan is a component of the project management plan that describes how project communications will be planned, structured, implemented, and monitored for effectiveness.
Communication Methods
Communication methods are the systematic procedures used to transfer information among project stakeholders, classified into three categories: interactive, push, and pull communication.
Status Reports
Status reports are formal or informal documents that provide the current state of the project, including progress toward objectives, risks, issues, and any deviations from the project plan.
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