Manage Communications
Manage Communications is the process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information.
Explanation
Manage Communications is an Executing process within the Communications Management knowledge area. It puts the communications management plan into action by creating and distributing the project information that stakeholders need. This process transforms raw project data into meaningful information through reports, presentations, emails, meetings, and other communication artifacts.
Key inputs include the communications management plan, work performance reports, enterprise environmental factors, and organizational process assets. Tools and techniques include communication technology, communication methods, communication skills such as active listening and feedback, project management information systems (PMIS), project reporting, and interpersonal and team skills. The outputs are project communications, updates to the project management plan, project documents, and organizational process assets.
Manage Communications is not limited to distributing information. It also involves ensuring that the communication reaches the intended audience with the desired effect. The project manager must choose the appropriate communication method for each situation, considering factors like urgency, sensitivity, complexity, and the recipients' preferences. Effective execution of this process builds trust and engagement among stakeholders.
Key Points
- •Belongs to the Executing process group
- •Implements the communications management plan
- •Involves creating, distributing, storing, and retrieving project information
- •Requires selecting appropriate communication methods and technologies for each situation
Exam Tip
Manage Communications is about doing the work of communicating. If a question asks about distributing project information or creating reports, this is the relevant process.
Frequently Asked Questions
Related Topics
Monitor Communications
Monitor Communications is the process of ensuring the information needs of the project and its stakeholders are met by evaluating the effectiveness of project communication activities.
Communications Management Plan
The communications management plan is a component of the project management plan that describes how project communications will be planned, structured, implemented, and monitored for effectiveness.
Communication Methods
Communication methods are the systematic procedures used to transfer information among project stakeholders, classified into three categories: interactive, push, and pull communication.
Status Reports
Status reports are formal or informal documents that provide the current state of the project, including progress toward objectives, risks, issues, and any deviations from the project plan.
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A Burndown Chart is a graphical representation of work remaining versus time in a Sprint or release, showing whether the team is on track to complete the planned work.
Resource Leveling
Resource leveling is a resource optimization technique in which adjustments are made to the project schedule to keep resource usage at or below a defined limit, often resulting in a longer project duration.
Risk Register
The risk register is a project document that records the details of individual project risks, including their identification, analysis results, response plans, and current status.
Stakeholder Mapping
Stakeholder mapping is the visual representation of stakeholder relationships, influence, interest, or other attributes using grids, matrices, or diagrams to support analysis and engagement planning.
Relative Estimation
Relative Estimation is an agile technique where work items are sized in comparison to each other rather than in absolute units like hours or days, providing faster and more accurate estimates.
Cost Performance Index (CPI)
Cost Performance Index (CPI) is an EVM efficiency metric that measures cost performance as the ratio of earned value to actual cost: CPI = EV / AC.
Schedule Performance Index (SPI)
Schedule Performance Index (SPI) is an EVM efficiency metric that measures schedule performance as the ratio of earned value to planned value: SPI = EV / PV.
Earned Value Management (EVM)
Earned Value Management (EVM) is a methodology that integrates scope, schedule, and cost data to assess project performance and progress objectively.
Power/Influence Grid
The power/influence grid is a stakeholder classification model that groups stakeholders based on their level of authority (power) and their active involvement or ability to affect the project (influence).
Part of
Communications Management
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