Ground Rules
Ground rules are agreed-upon expectations for behavior, communication, and working norms that guide how team members interact and collaborate on the project.
Explanation
Ground rules establish a shared understanding of acceptable behavior and working norms within the project team. They cover topics such as meeting etiquette, communication expectations, decision-making processes, conflict resolution approaches, and work hours. By defining these norms explicitly, teams reduce misunderstandings and create a more productive working environment.
PMI recommends establishing ground rules early in the project, ideally during the forming stage of team development. The most effective ground rules are co-created by the team rather than imposed by the project manager. When team members participate in creating the rules, they feel ownership and are more likely to follow them. Ground rules should be documented, visible, and revisited periodically.
Ground rules serve as a proactive conflict prevention mechanism. When expectations are clear and agreed upon, there is less room for misunderstandings and interpersonal friction. If a team member violates a ground rule, the project manager can refer back to the agreed-upon norms rather than making it a personal confrontation.
Key Points
- •Shared expectations for behavior, communication, and working norms
- •Should be co-created by the team, not imposed by the leader
- •Established early and revisited periodically
- •Serve as a proactive conflict prevention mechanism
Exam Tip
Ground rules are a key output of team formation. The exam may ask about the best way to establish them: the answer is collaborative creation by the team.
Frequently Asked Questions
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Team building activities are structured events and exercises designed to improve team cohesion, trust, communication, and collaboration among project team members.
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Conflict resolution encompasses the techniques used to manage and resolve disagreements among project team members and stakeholders, aiming for outcomes that support project success.
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Leadership & Team Performance
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