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CAPM Practice: Explain when it is appropriate to use an adaptive approach

Question 42 of 61 in Explain when it is appropriate to use an adaptive approach

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A project manager is evaluating whether to use Scrum or Kanban for a maintenance team that handles incoming support tickets of varying priority. Which approach BEST fits?
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Correct answer: Kanban — because the continuous flow of unpredictable, varying-priority tickets fits a pull-based flow system better than fixed-length sprints

Explanation

Support/maintenance work with continuous, varying-priority incoming requests fits Kanban's continuous-flow model better than Scrum's sprint model. Kanban allows the team to pull new work when capacity exists, prioritize by urgency, and respond to new tickets immediately — without waiting for the next sprint planning. WIP limits prevent overload while allowing flexible prioritization.

Key Concept

This question covers Explain when it is appropriate to use an adaptive approach under Explain when it is appropriate to use an adaptive approach (Agile Frameworks/Methodologies).

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