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CAPM Practice: Determine how to conduct stakeholder communication

Question 4 of 67 in Determine how to conduct stakeholder communication

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What factors should guide the selection of communication format (written, verbal, formal, informal)?

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Correct answer: Stakeholder preferences, the nature of the information, urgency, and the need for a record

Explanation

Communication format selection depends on the audience (their preferences and technical level), content (complex vs. simple, sensitive vs. routine), urgency, and whether a written record is needed. One size does not fit all.

**Why not B:** Choosing the cheapest communication method ignores effectiveness. Complex or sensitive information may require richer communication methods (face-to-face, video call) that cost more but ensure proper understanding. Cost should not be the primary driver of communication format selection.

**Why not C:** The project manager's preference alone should not dictate communication format for all stakeholders. Different stakeholders have different needs, and communication format should be tailored to the audience, content, urgency, and documentation requirements of each situation.

**Why not D:** Always using formal written communication is inflexible and inappropriate for many situations. Quick clarifications, urgent updates, and informal brainstorming benefit from lighter communication methods. Formal written communication adds overhead that is not always warranted.

Key Concept

This question covers Determine how to conduct stakeholder communication under Determine how to conduct stakeholder communication (Business Analysis Frameworks).

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