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CAPM Practice: Determine how to conduct stakeholder communication

Question 5 of 67 in Determine how to conduct stakeholder communication

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A key stakeholder is frequently unavailable for requirements meetings. What is the most effective approach?
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Correct answer: Identify their preferred communication channel, adapt meeting formats, and ensure information is accessible asynchronously

Explanation

Adapting to stakeholder availability is a BA communication skill. Options include shorter focused meetings, asynchronous reviews (email, collaborative docs), delegating to a proxy, or meeting at times that work for the stakeholder.

**Why not A:** Proceeding without a key stakeholder's input and presenting requirements only at the end is risky. This approach often leads to significant rework when the stakeholder finally reviews the requirements, and it undermines the collaborative nature of effective business analysis.

**Why not C:** Escalating to the sponsor and removing the stakeholder from communications is an extreme and counterproductive response. The stakeholder is described as key, meaning their input is essential. The appropriate strategy is to accommodate their availability constraints rather than bypass them entirely.

**Why not D:** Canceling all meetings and relying solely on email eliminates valuable interactive dialogue. While email can be one component of an asynchronous communication strategy, effective engagement requires offering multiple channels and flexible formats — not restricting communication to a single medium.

Key Concept

This question covers Determine how to conduct stakeholder communication under Determine how to conduct stakeholder communication (Business Analysis Frameworks).

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