CAPM Practice: Determine how to conduct stakeholder communication

Active listening is a core BA communication skill — it means being fully present, demonstrating understanding through paraphrasing and follow-up questions, and avoiding distraction. It builds trust and produces more accurate requirements.

**Why not A:** Recording meetings is a documentation activity, not a listening technique. Active listening is about real-time engagement and comprehension during conversations, not about capturing recordings for later review.

**Why not B:** Taking detailed notes without responding is passive note-taking, not active listening. Active listening requires demonstrating understanding through verbal feedback, paraphrasing, and asking clarifying questions — silence and note-taking alone do not confirm comprehension.

**Why not C:** Speaking loudly and clearly relates to the delivery side of communication, not the receiving side. Active listening is specifically about how the listener engages with and processes what the speaker is saying, not about the listener's own speech volume or clarity.