CAPM Practice: Determine how to conduct stakeholder communication

Requirements workshops often surface conflicting stakeholder needs. BAs facilitate resolution by: distinguishing positions (what they want) from interests (why they want it), identifying shared interests beneath different positions, and guiding parties toward creative solutions that address the underlying needs of both.

**Why not A:** Calling security when stakeholders disagree physically is an extreme safety response, not a facilitation technique. Conflict resolution facilitation addresses professional disagreements about requirements through structured dialogue, not physical confrontations.

**Why not B:** Referring all conflicts to the project sponsor for unilateral decision-making bypasses the collaborative resolution process. While escalation is appropriate for some conflicts, the BA should first attempt to facilitate resolution by helping stakeholders understand each other's underlying interests and find common ground.

**Why not D:** Allowing conflicts to play out and documenting the winner's requirements treats requirements workshops as competitions rather than collaborative sessions. This approach ignores the underlying needs of the losing party, producing requirements that may not serve the organization's overall goals.