CAPM Practice: Determine how to conduct stakeholder communication

When stakeholder feedback reveals information gaps, misalignments, or communication fatigue, a communication audit examines current practices against intended objectives. BAs may recommend audits when repeated misunderstandings suggest systematic communication failures, then use findings to redesign the communication approach.

**Why not A:** A communication audit is not limited to project close. It can and should be conducted at various points throughout a project to assess whether communication strategies are effective and to make adjustments as needed. Waiting until close would miss opportunities to improve stakeholder engagement during execution.

**Why not B:** A communication audit is not a financial audit of communication expenses. While cost tracking is a valid project management activity, a communication audit evaluates the effectiveness, frequency, and quality of communication channels and messages rather than their monetary cost.

**Why not D:** A communication audit is not a legal review for compliance purposes. Legal reviews focus on regulatory and contractual obligations, whereas a communication audit assesses whether stakeholders are receiving the right information through the right channels at the right time to support project success.