Skip to content
CAPMHard

CAPM Practice: Demonstrate an understanding of project roles and responsibilities

Question 91 of 94 in Demonstrate an understanding of project roles and responsibilities

Pick an answer below — you'll get the explanation instantly, no signup.

Mariana Navarro is managing a software project at Lumen Solar where two team members are in conflict over a technical approach. She notices one team member becoming visibly upset. Mariana pauses the discussion, acknowledges both perspectives, and suggests a break before reconvening. Which aspect of emotional intelligence is Mariana demonstrating?
Show answer & explanation

Correct answer: Social awareness, by recognizing the emotional state of the team member

Explanation

Social awareness involves recognizing and understanding the emotions, needs, and concerns of others. Mariana recognized the team member's emotional state (being upset) and responded appropriately by acknowledging perspectives and allowing time to decompress.

**Why not A:** Self-management involves controlling one's own emotional responses, such as managing personal frustration or stress. While Mariana may have exercised self-management by staying calm, her primary action was recognizing the team member's emotional state, which is social awareness.

**Why not B:** Technical competence involves understanding the subject matter of the disagreement. Mariana's response was driven by her ability to read emotional cues, not by her understanding of the technical details being debated.

**Why not D:** Risk management involves identifying and responding to potential threats to project objectives. While team conflict could be a project risk, Mariana's action was specifically about recognizing and responding to an individual's emotional state in the moment, which is an emotional intelligence skill, not a risk management activity.

Key Concept

This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).

Share:

All 1,500+ CAPM questions are free

Sign up to track your progress, see detailed analytics, and get personalized study recommendations.

Sign Up Free