CAPM Practice: Demonstrate an understanding of project roles and responsibilities

When facing resistance, the project manager should first demonstrate the listener role to understand the root cause of the team member's concerns. Active listening builds trust and ensures the PM has complete information before taking action. This is foundational to effective communication and conflict resolution.

**Why not A:** While negotiation may be needed later, finding a compromise is premature before understanding the team member's concerns. The project manager should first listen to understand the root cause of the resistance before attempting to negotiate or find middle ground.

**Why not C:** Organizing a team meeting to discuss the approach may be appropriate later, but it is not the most important first step. Before facilitating a group discussion, Kavya should understand the individual team member's specific concerns through active listening.

**Why not D:** Coaching the team member on the "correct" approach assumes the project approach is not open to discussion and dismisses the team member's perspective. Before coaching, the PM should first listen to understand whether the concerns have merit and what is driving the resistance.