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CAPM Practice: Demonstrate an understanding of project roles and responsibilities

Question 68 of 94 in Demonstrate an understanding of project roles and responsibilities

Match each project manager role on the left with the corresponding example behavior on the right. Items: 1. Facilitator 2. Negotiator 3. Coach 4. Listener Which option correctly matches each item to its description?
Show answer & explanation

Correct answer: 1. Facilitator → Mediating a disagreement between two team members to reach consensus 2. Negotiator → Working with the sponsor to secure additional budget for the project 3. Coach → Providing guidance to help a team member develop new skills 4. Listener → Actively seeking to understand stakeholder concerns before responding

Explanation

A facilitator guides groups toward consensus and removes obstacles. A negotiator works to reach agreements on resources or requirements. A coach develops team member capabilities through guidance and feedback. A listener actively seeks to understand others' perspectives before acting.

**Why not A:** This option incorrectly assigns the facilitator role to coaching (developing skills), the negotiator role to listening (understanding concerns), the coach role to facilitating (mediating disagreements), and the listener role to negotiating (securing budget). Every pairing is mismatched.

**Why not C:** This option incorrectly assigns the facilitator role to negotiating (securing budget), the negotiator role to coaching (developing skills), the coach role to listening (understanding concerns), and the listener role to facilitating (mediating disagreements). All four roles are mismatched with incorrect behaviors.

**Why not D:** This option incorrectly assigns the facilitator role to listening (understanding concerns) and the listener role to facilitating (mediating disagreements). While the negotiator and coach are correctly matched, swapping facilitator and listener demonstrates confusion between guiding group discussions and actively understanding individual perspectives.

Key Concept

This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).

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