PMP Practice: Analyze communication needs of all stakeholders

Priya leads a hybrid initiative at Happy Accident Dynamics implementing a new warehouse management system across 12 distribution centers. The hardware installation and facility upgrades follow a predictive schedule with fixed milestones, while the software configuration team works in two-week sprints to customize the interface based on warehouse operator feedback. The VP of Operations has complained that she receives conflicting status updates—sprint reviews show evolving priorities and scope changes, while the overall project status reports show firm completion dates. She tells Priya, 'I can't explain to the executive team why features keep changing when we have a locked-in go-live date. Our communication approach isn't working.' The project is on track for the hardware milestones, and the software team's velocity is stable. What should Priya do to address the VP's concern?