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PMP Practice: Allocate resources for training

Question 3 of 4 in Ensure Team Members/Stakeholders Are Adequately Trained

Faisal Al-Dosari leads a hybrid project at Cardamom Circuit Games, where the development team uses agile sprints while the regulatory compliance team follows a waterfall approach. The compliance team recently completed mandatory training on a new data privacy framework. During the first sprint after training, Faisal notices that compliance reviews are taking 50% longer than estimated, causing sprint delays. Team members report they understand the new regulations conceptually but struggle to apply them in their daily review workflows. The compliance manager confirms all team members passed the training assessment with scores above 85%. What should Faisal do to address this situation?
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Correct answer: Work with the compliance manager to create job aids and conduct hands-on practice sessions applying the framework to actual project deliverables

Explanation

Training effectiveness is measured not just by test scores but by the ability to apply knowledge in real work situations. The scenario reveals a gap between conceptual understanding and practical application. The most effective response is to bridge this gap through hands-on practice with actual project work, supported by job aids that reinforce the training content in context. This approach directly addresses the root cause: the team understands the concepts but lacks experience applying them to their specific workflows. Creating practical tools and guided practice sessions will help the team translate their knowledge into competent performance without requiring full retraining or external help.

**Why not A:** Adjusting sprint estimates to account for longer review times accepts the performance gap as permanent rather than addressing its root cause. The team understands the regulations conceptually but struggles with application, which is a solvable training transfer problem, not a new baseline to accommodate.

**Why not B:** Escalating that the training was insufficient and requesting external consultants is premature and may be incorrect. Team members scored above 85% on assessments, indicating the training content was adequate. The gap is between conceptual knowledge and practical application, which can be addressed through hands-on practice rather than consultant engagement.

**Why not C:** Scheduling refresher training sessions assumes the team did not retain the material, but the evidence contradicts this. They passed assessments with high scores, confirming retention. The issue is not knowledge recall but rather the ability to apply that knowledge in real workflows, which requires practice and job aids rather than re-instruction.

Key Concept

This question covers Allocate resources for training under Ensure Team Members/Stakeholders Are Adequately Trained (People).

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