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PMP Practice: Keep the Vision Current

Question 14 of 20 in Develop a Common Vision

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Riku Watanabe is managing a large enterprise resource planning system implementation for Cipher Bloom Technologies, a global shipping company. During a mid-project status review, the CFO expresses frustration that the new system will not reduce invoice processing time, while the COO is upset that warehouse automation features are being deprioritized. The IT director complains the project is taking too long and costing too much. Riku realizes that despite having signed off on the project charter six months ago, each executive has a different understanding of what success looks like. The project is currently on schedule and within budget according to the baseline, but stakeholder satisfaction scores have dropped significantly. What should Riku do to address the root cause of this misalignment?
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Correct answer: Facilitate a working session with all key stakeholders to revisit the project objectives, success criteria, and benefits realization plan, ensuring everyone shares the same understanding of what the project will deliver and why

Explanation

The root cause is that stakeholders have divergent understandings of the project vision despite having approved the charter. Simply reminding them of documentation or escalating will not rebuild shared understanding. The project manager needs to bring stakeholders together to actively re-establish a common vision through dialogue and collaborative clarification of objectives and success criteria. This facilitated working session allows stakeholders to surface their assumptions, reconcile differences, and realign around what the project will actually deliver. This is especially critical in predictive environments where early alignment prevents costly mid-project conflicts. The scenario's closing fact that the project is on baseline but stakeholder satisfaction has dropped indicates the problem is not execution but misaligned expectations that require collective resolution.

**Why not B:** This is passive communication that does not address the underlying problem. Stakeholders already signed the charter but clearly interpreted it differently. Simply resending documentation will not rebuild shared understanding or resolve their conflicting mental models of success.

**Why not C:** Individual negotiations would likely create further fragmentation and lead to conflicting commitments. The root cause is lack of shared vision, which requires bringing stakeholders together, not separating them further. This approach could also lead to scope creep through uncoordinated changes.

**Why not D:** While escalation might be needed eventually, the project manager should first attempt to facilitate alignment. The sponsor delegated this project to the PM, and managing stakeholder alignment is a core PM responsibility. Escalating prematurely without attempting to resolve the misalignment abdicates the PM's leadership role and may damage relationships unnecessarily.

Key Concept

This question covers Keep the Vision Current under Develop a Common Vision (People).

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