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CAPM Practice: Determine how to follow and execute planned strategies or frameworks

Question 39 of 100 in Determine how to follow and execute planned strategies or frameworks

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Pooja Kwon is a project coordinator at Xenon Health. The project management plan specifies that all change requests must be logged in the change control system within 24 hours. A stakeholder emails Pooja directly with an urgent change request. What should Pooja do FIRST?
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Correct answer: Log the change request in the change control system as specified in the plan

Explanation

Following the planned strategy means adhering to the documented processes in the project management plan. The change control process specifies logging requests within 24 hours, so this is the first step regardless of urgency.

**Why not A:** Evaluating whether the change aligns with project objectives is a valuable step, but it is not the first action required. The project management plan explicitly requires logging change requests within 24 hours, so Pooja must follow the documented process before any evaluation occurs.

**Why not B:** Forwarding the email to the project manager and waiting for instructions introduces unnecessary delay. The plan specifies that change requests must be logged in the change control system within 24 hours, and Pooja can initiate this step herself without waiting for direction.

**Why not D:** Implementing the change immediately bypasses the formal change control process entirely. Regardless of urgency, all changes must be logged and evaluated through the established process before any implementation occurs.

Key Concept

This question covers Determine how to follow and execute planned strategies or frameworks under Determine how to follow and execute planned strategies or frameworks (Project Management Fundamentals and Core Concepts).

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