CAPM Practice: Determine how to document project controls of predictive, plan-based projects

The communications management plan defines who receives what information, in what format, at what frequency, and through which channel. If a stakeholder is not receiving updates, the PM should check whether the plan addresses this stakeholder's needs, and if so, why the communications are not being executed as planned. The plan is the baseline for all stakeholder communications.

**Why not A:** The project charter establishes high-level project objectives and authority but does not define communication schedules or distribution lists. It does not specify who receives what information or at what frequency.

**Why not C:** Work performance reports are the output of the communication process, not the governing document. The stakeholder is complaining about not receiving these reports, so the PM needs to check the plan that dictates distribution, not the reports themselves.

**Why not D:** The stakeholder register identifies stakeholders and their interests but does not define communication frequency, format, or distribution channels. The register informs the communications plan, but the plan itself governs how and when updates are delivered.