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CAPM Practice: Determine how to document project controls of predictive, plan-based projects

Question 2 of 85 in Determine how to document project controls of predictive, plan-based projects

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A project manager discovers that a team member made unauthorized changes to a project deliverable without going through the change control process. What should the project manager do?
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Correct answer: Submit a retroactive change request to formally document and evaluate the changes, and reinforce change control procedures with the team

Explanation

Unauthorized changes (even if technically good) undermine change control governance. The correct response is to: submit a change request retroactively to formally evaluate the changes; if approved, update baselines; if not, reverse them. Additionally, reinforce with the team why change control matters — not as punishment, but to ensure all impacts are understood before implementation.

**Why not A:** Reversing all changes immediately without evaluating them may discard work that is technically sound and valuable. The proper approach is to submit a retroactive change request so the changes can be formally evaluated before deciding whether to keep or reverse them.

**Why not C:** Accepting unauthorized changes simply because they are already done undermines change control governance. Even completed work must be formally evaluated to ensure it does not introduce unintended consequences to scope, schedule, cost, or quality.

**Why not D:** Reporting the team member for disciplinary action is punitive and inappropriate as a first response. The priority is to address the governance gap by formally evaluating the changes and reinforcing change control procedures through education, not punishment.

Key Concept

This question covers Determine how to document project controls of predictive, plan-based projects under Determine how to document project controls of predictive, plan-based projects (Predictive, Plan-Based Methodologies).

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