CAPM Practice: Determine how to conduct stakeholder communication
Question 23 of 67 in Determine how to conduct stakeholder communication
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Correct answer: Misaligned expectations, incorrect requirements, lack of buy-in, and costly rework due to stakeholders not understanding or supporting the project
Explanation
Poor communication leads to misaligned expectations (stakeholders expect something different from what was built), missing requirements (needs not surfaced), and resistance to change — all major causes of project failure.
**Why not A:** Documentation being too detailed is not a typical risk of poor stakeholder communication. In fact, poor communication more commonly leads to insufficient or unclear documentation. Overly detailed documentation, while potentially inefficient, is a documentation management issue rather than a consequence of communication breakdowns with stakeholders.
**Why not B:** A project completing too quickly is not a realistic risk of poor stakeholder communication. Poor communication typically leads to misunderstandings, rework, scope creep, and delays rather than accelerated completion. If stakeholders are not properly informed and engaged, the project is far more likely to miss deadlines than to finish ahead of schedule.
**Why not D:** Stakeholders being too involved is not a risk of poor communication. Poor stakeholder communication more commonly results in disengagement, lack of buy-in, and missed feedback opportunities. Excessive stakeholder involvement, while sometimes challenging to manage, generally indicates strong engagement and is a facilitation challenge rather than a communication failure.
Key Concept
This question covers Determine how to conduct stakeholder communication under Determine how to conduct stakeholder communication (Business Analysis Frameworks).
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