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CAPM Practice: Determine how to conduct stakeholder communication

Question 13 of 67 in Determine how to conduct stakeholder communication

How should a BA communicate with stakeholders from high-context cultures differently than those from low-context cultures?
Show answer & explanation

Correct answer: With high-context cultures, be attentive to indirect communication, relationship-building, and non-verbal cues; with low-context cultures, be explicit and direct

Explanation

High-context cultures (e.g., Japan, China) rely on shared context and indirect communication — meaning is inferred from situation and relationship. Low-context cultures (e.g., USA, Germany) prefer explicit, direct messages. BAs must adapt communication style to cultural context.

**Why not A:** This reverses the actual communication preferences. High-context cultures generally value face-to-face interaction and relationship-building, while low-context cultures are often more comfortable with written, explicit communication like email. Stating the opposite demonstrates a misunderstanding of cultural communication patterns.

**Why not B:** Avoiding communication entirely without a translator is impractical and unnecessary. Cross-cultural communication does not always require translation — it requires cultural awareness and adaptability. A skilled BA adjusts their communication style rather than avoiding engagement altogether.

**Why not C:** Using the same direct style for all stakeholders ignores fundamental differences in how cultures interpret communication. What feels clear and efficient in a low-context culture may come across as blunt or disrespectful in a high-context culture. Effective BAs adapt their approach to the cultural context of each stakeholder group.

Key Concept

This question covers Determine how to conduct stakeholder communication under Determine how to conduct stakeholder communication (Business Analysis Frameworks).

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