CAPM Practice: Demonstrate an understanding of project roles and responsibilities

The project manager is demonstrating the listener role by actively hearing concerns, acknowledging feelings, and asking questions to understand issues. This role is critical for building trust and uncovering problems.

**Why not A:** A negotiator works to find compromises between competing interests. In this scenario, the project manager is not negotiating between parties or brokering a deal. They are listening to one team member's frustration and seeking to understand the root cause.

**Why not B:** An initiator proposes new ideas or launches new activities. The project manager is responding to an existing concern raised by a team member, not initiating a new direction or proposing something new.

**Why not D:** A working member contributes directly to technical work or deliverables. The project manager is not performing technical work here; they are using active listening skills to understand and address a team member's concerns about requirements clarity.