CAPMMedium
CAPM Practice: Demonstrate an understanding of project roles and responsibilities
Valentina Khoury is a project manager at Keystone Structures. A team member approaches her visibly frustrated about workload. Valentina recognizes the emotion, listens without interrupting, and acknowledges the team member's feelings before discussing solutions. Which aspect of emotional intelligence is Valentina primarily demonstrating?
Key Concept
This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).
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