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CAPM Practice: Demonstrate an understanding of project roles and responsibilities

Question 40 of 94 in Demonstrate an understanding of project roles and responsibilities

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Declan Pemberton is leading a product development project at Trailhead Partners. Two team members are in conflict about the technical approach. Declan listens to both perspectives, asks clarifying questions, and helps them find common ground. Which project manager role is Declan demonstrating?

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Correct answer: Facilitator

Explanation

Declan is acting as a facilitator by helping the team members work through their conflict, ensuring both voices are heard, and guiding them toward a resolution. Facilitators create an environment where the team can collaborate effectively and resolve issues.

**Why not A:** An initiator starts new initiatives or proposes new ideas. Declan is not proposing anything new; he is helping existing team members resolve a disagreement by guiding the discussion toward consensus, which is the facilitator role.

**Why not B:** A negotiator works to reach agreements on specific terms, resources, or contracts — typically between parties with competing interests. Declan is helping team members collaborate and find common ground through discussion, not negotiating terms or trade-offs between opposing positions.

**Why not C:** A working member performs the actual technical work on the project. Declan is not doing technical work here; he is guiding a process of conflict resolution and consensus-building, which is a facilitation activity rather than hands-on project work.

Key Concept

This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).

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