CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques

A focus group is a moderated discussion with a small group of representative users or stakeholders to gather in-depth qualitative insights about specific topics. This is ideal for understanding user experience challenges from diverse customer perspectives.

**Why not A:** Root cause analysis is used to investigate the underlying reasons behind a known problem. Wanjiku needs to gather perspectives and understand challenges — she has not yet identified a specific problem to trace to its root cause.

**Why not B:** A brainstorming session generates creative ideas from participants but does not provide the structured, moderated discussion format needed for gathering in-depth qualitative feedback from representative customers. Brainstorming is better suited for idea generation than for understanding existing user experience challenges.

**Why not C:** A standup meeting is a short daily synchronization meeting for team members to share progress and blockers. It is not designed for gathering customer feedback or exploring user experience challenges with external participants.