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CAPM Practice: Demonstrate an understanding of business analysis (BA) roles and responsibilities

Question 36 of 67 in Demonstrate an understanding of business analysis (BA) roles and responsibilities

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What is 'root cause analysis' (RCA) in a business analysis context?
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Correct answer: Investigating the fundamental underlying causes of a business problem rather than treating symptoms, ensuring the solution addresses the real issue

Explanation

RCA helps BAs ensure they're solving the real problem, not symptoms. Techniques like 5-Whys and fishbone diagrams trace problems to their root causes, preventing solutions that fix surface manifestations while the underlying issue remains.

**Why not A:** Identifying the original author of each requirement is a traceability or documentation management task, not root cause analysis. RCA focuses on uncovering the fundamental reasons behind a business problem, not on attributing authorship of requirements.

**Why not C:** Analyzing the organizational root structure for resource planning describes organizational design or resource management activities. Root cause analysis is a problem-solving technique that investigates why a business problem exists, not how an organization is structured for staffing purposes.

**Why not D:** Finding which developer introduced a bug is a code-level debugging activity, not business analysis root cause analysis. While developer-focused RCA exists in software engineering, the BA context of RCA focuses on understanding the underlying business problems that drive project requirements.

Key Concept

This question covers Demonstrate an understanding of business analysis (BA) roles and responsibilities under Demonstrate an understanding of business analysis (BA) roles and responsibilities (Business Analysis Frameworks).

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