CAPM Practice: Demonstrate an understanding of business analysis (BA) roles and responsibilities

Elicitation bias occurs when the BA inadvertently leads stakeholders toward expected answers. Guards include using open-ended questions, diverse techniques, validating findings with multiple stakeholders, and being aware of personal assumptions.

**Why not A:** Elicitation bias has nothing to do with a preference for electronic versus in-person techniques. The term refers to cognitive biases that distort the information gathered during elicitation, not the delivery medium. A BA can introduce bias regardless of whether the session is virtual or face-to-face.

**Why not B:** Over-documentation is a process concern, not a cognitive bias in elicitation. Elicitation bias specifically addresses how a BA's behavior during requirements gathering can unintentionally shape the responses stakeholders provide, which is distinct from how thoroughly those responses are documented afterward.

**Why not D:** While stakeholders may occasionally provide misleading information, that describes stakeholder dishonesty or political maneuvering, not elicitation bias. Elicitation bias is specifically about the BA's own unintentional influence on the elicitation process, such as framing questions in ways that confirm preexisting assumptions.