CAPM Practice: Demonstrate an understanding of business analysis (BA) roles and responsibilities

Workflow models (flowcharts, BPMN diagrams, activity diagrams) show how work flows through a process. BAs use them to understand current processes (as-is) and design improved processes (to-be) that the solution must support, ensuring requirements capture the full process context.

**Why not A:** A workflow model represents business process flows, not a schedule for the BA's own project activities. Project scheduling is handled by tools like Gantt charts or sprint plans, which are fundamentally different from process-oriented workflow models.

**Why not B:** A workflow model is a business analysis artifact, not a technical database schema for software. While workflow management software may use database models internally, that is an implementation detail unrelated to the BA technique of workflow modeling for process analysis.

**Why not C:** A workflow model documents organizational or business processes, not the BA's personal work habits. It captures how work flows through a system involving multiple roles and decision points, serving as a tool for understanding and improving business operations rather than individual productivity.