Skip to content
PMPMedium

PMP Practice: Verify performance improvements

Question 4 of 4 in Support Team Performance

Pick an answer below — you'll get the explanation instantly, no signup.

Bo-Wen Fang is leading a government infrastructure project to upgrade a city's water treatment facility using a traditional waterfall approach. The project has strict regulatory milestones that must be met sequentially, and all design documents require formal approval before construction can begin. During a performance review meeting, Bo-Wen notices that Joaquín Herrera-Bautista, a civil engineer on the team, has been completing his technical drawings ahead of schedule but rarely participates in team discussions. Two other engineers have privately mentioned they find Dante's solo work style frustrating because they need to coordinate their designs with his, but Dante submits everything at the last possible moment before formal reviews. The project is currently on track for its next regulatory checkpoint in six weeks. What approach should Bo-Wen take to provide feedback to Dante?
Show answer & explanation

Correct answer: Schedule a one-on-one meeting with Dante to discuss his communication patterns and explore how earlier collaboration with teammates could improve coordination while maintaining his strong technical performance

Explanation

This scenario tests understanding of appropriate feedback mechanisms within a predictive project structure. The best approach is a direct one-on-one conversation that addresses the behavioral concern (communication timing) while acknowledging Dante's technical strengths. This allows the project manager to understand Dante's perspective, explain how his work style affects team coordination, and collaboratively explore solutions that fit within the existing predictive framework. The conversation can surface whether Dante is unaware of the coordination impact, has reasons for his timing, or needs clearer expectations about interim communication. This supports team performance by addressing interpersonal dynamics before they escalate while respecting the project's sequential structure. The scenario's closing facts make this clearly best: the engineers need coordination (not just technical correctness), other team members have already raised concerns (indicating it's not premature to address), and the project is on track (meaning there's no crisis requiring immediate process changes).

**Why not A:** Transitioning to agile with daily standups to force transparency is an inappropriate methodology change for a regulated waterfall project. The project has strict regulatory milestones and formal approval requirements that mandate a predictive approach, and changing methodology to address one team member's communication style is disproportionate.

**Why not C:** Implementing a formal change request process for draft submissions treats a behavioral issue as a process problem. Requiring formal submissions adds bureaucratic overhead and does not address the underlying communication pattern or the team's coordination needs in a direct, respectful way.

**Why not D:** Waiting until after the regulatory checkpoint to address the issue risks allowing coordination problems to compound. Other engineers have already expressed frustration, and delaying feedback allows the behavior to persist and potentially affect the quality of interdependent design work before the checkpoint.

Key Concept

This question covers Verify performance improvements under Support Team Performance (People).

Share:

This is 1 of 100 free PMP questions

Unlock 6,300+ PMP practice questions with detailed explanations, progress tracking, and exam readiness prediction.

Unlock All Questions