PMP Practice: Communicate Conflict Management Principles

Yuna Park-Hashimoto is leading a hybrid project for Nexus Flare Consulting to implement a new client portal. The development team follows two-week sprints while the infrastructure team works in a predictive waterfall approach due to regulatory constraints. During a planning session, the lead developer, Kenji, insists on deploying new features every sprint for faster client feedback, while the infrastructure manager, Dante, argues that any deployment requires a four-week security review cycle mandated by the compliance team. Both are refusing to compromise, stating that their approach is non-negotiable. The conflict has escalated to where Kenji and Dante are now copying senior leadership on every email and avoiding direct communication with each other. The project's next milestone review with the steering committee is in three days, and the sponsor has asked Yuna to resolve this situation before the meeting.