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PMP Practice: Tailor the communication approach to stakeholder preferences

Echo Sørensen-Gupta is managing a predictive project to upgrade the manufacturing execution system for Cascade Biotech Labs across seven distribution centers. The project sponsor, who manages operational performance, requests daily email updates on implementation progress at each facility, including detailed metrics on system uptime and error rates. The regional facility managers, who are key stakeholders responsible for maintaining production schedules, have complained that they are overwhelmed by project communications and have begun ignoring emails. They have explicitly stated they only want to be notified when critical decisions affecting their operations are required. The communications management plan currently specifies weekly status reports to all stakeholders. Dante has confirmed that no urgent issues require immediate stakeholder action, and the project is currently on schedule. Which approach should Dante take to balance these conflicting communication needs?

Key Concept

This question covers Tailor the communication approach to stakeholder preferences under Manage Communications (Process).

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