PMP Practice: Determine critical impediments, obstacles, and blockers for the team

Cedar Okonkwo is the project manager for an agile team at Peppermill Aerospace developing a mobile meditation app. During the daily standup, three developers mention they are blocked waiting for API access credentials from the IT security team. The developers have submitted requests through the standard ticketing system five days ago but have received no response. The current sprint ends in four days, and the blocked work represents 40% of the sprint commitment. Luna knows the IT security manager, Carlos Feng, from a previous cross-functional initiative where they collaborated successfully.