CAPM Practice: Determine how to prepare and execute task management steps

Critical defects may override iteration commitments — especially if they affect live production. The team (with product owner input) should assess urgency, potentially pulling the fix into the iteration by dropping lower-priority planned work.

**Why not A:** Ignoring a customer-reported defect until a formal meeting could have serious consequences if the defect is critical. Sprint reviews are for demonstrating completed work, not triaging production issues. Urgent defects require immediate assessment regardless of sprint ceremonies.

**Why not C:** The Scrum Master's role is to facilitate and remove impediments, not to personally fix technical defects. Having one person work independently outside the team contradicts the collaborative nature of agile development and may result in lower-quality fixes without peer review.

**Why not D:** Automatically deferring all defects to the next iteration ignores urgency and severity. A critical production defect affecting live users cannot wait two weeks. The team must assess severity and make a prioritization decision, potentially pulling the fix into the current iteration.