CAPM Practice: Determine how to gather requirements

Contextual inquiry combines observation with concurrent interviewing — the BA observes the user working and asks questions in context. It produces rich, contextually grounded requirements that neither observation nor interviews alone could provide.

**Why not A:** Using published ethnographic literature about industry practices describes desk research or literature review, not contextual inquiry. Contextual inquiry requires direct, in-person observation and interviewing of actual users in their real work environment to understand their specific context and tasks.

**Why not C:** Studying the cultural background of international stakeholders is cultural awareness or diversity training, not ethnographic study in the BA context. Contextual inquiry focuses on observing how users interact with their tools and processes in their workplace, not on understanding cultural heritage.

**Why not D:** A statistical technique for analyzing survey responses by demographic group describes demographic data analysis, not contextual inquiry. Contextual inquiry is a qualitative research method conducted through direct observation and concurrent interviewing, not through statistical analysis of survey data.