CAPM Practice: Determine how to follow and execute planned strategies or frameworks

The project manager should first understand the stakeholder's underlying needs and concerns before making changes. This allows for an informed discussion about whether the communications plan needs adjustment or if the stakeholder's needs can be met another way.

**Why not A:** Asking the sponsor to override the stakeholder's request is heavy-handed and bypasses the project manager's responsibility to manage stakeholder relationships directly. Understanding the stakeholder's needs first is more appropriate than immediately involving the sponsor.

**Why not C:** Flatly refusing the request without understanding the reason behind it is poor stakeholder management. The stakeholder may have legitimate concerns, such as an upcoming critical decision, that could justify adjusting the communications plan through the proper change process.

**Why not D:** Immediately changing the communication frequency without evaluating the request or following the change management process undermines the approved communications plan. Any changes should be assessed for impact and formally approved before implementation.