CAPM Practice: Determine how to document project controls of predictive, plan-based projects

Quality Assurance (QA) focuses on PROCESSES — auditing project processes to confirm they comply with defined standards and are likely to produce quality outcomes. Quality Control (QC) focuses on PRODUCTS — inspecting completed deliverables against quality standards to identify defects. QA is proactive (prevent defects through process compliance); QC is reactive (detect defects in completed work).

**Why not A:** QA is not the customer's responsibility. Quality assurance is performed by the project team (or a QA department) to ensure internal processes are being followed. Quality control inspection results may be reviewed by the customer during scope validation, but QA is an internal activity.

**Why not B:** This answer reverses the definitions. QA audits processes; QC inspects deliverables. Stating that QA inspects deliverables and QC monitors processes swaps the two concepts entirely.

**Why not C:** QA is not performed only at project completion. Quality assurance activities occur throughout execution to verify that processes are being followed continuously. Waiting until project end to audit processes would be too late to prevent quality issues.