Skip to content
CAPMHard

CAPM Practice: Determine how to conduct stakeholder communication

Question 26 of 67 in Determine how to conduct stakeholder communication

What is 'semantic differential' as a communication consideration in requirements gathering?
Show answer & explanation

Correct answer: The difference in meaning that the same word or phrase can have for different stakeholders — requiring the BA to define terms precisely

Explanation

The same word can mean different things to different people (e.g., 'real-time' might mean milliseconds to a developer and 'within the hour' to a business user). BAs must surface and resolve these semantic differences through precise definitions and shared glossaries.

**Why not A:** Visual differences between presentation styles relate to communication formatting, not semantic content. Semantic differential specifically addresses meaning differences in language, not visual presentation differences between stakeholder groups.

**Why not B:** This describes a documentation gap between written and verbal requirements, not the concept of semantic differential. Semantic differential concerns how the same words carry different meanings for different people, regardless of the communication medium.

**Why not C:** A time delay between sending and receiving a message describes communication latency, not semantic differential. Semantic differential is about meaning interpretation, not timing or transmission delays in the communication process.

Key Concept

This question covers Determine how to conduct stakeholder communication under Determine how to conduct stakeholder communication (Business Analysis Frameworks).

Share:

All 1,500+ CAPM questions are free

Sign up to track your progress, see detailed analytics, and get personalized study recommendations.

Sign Up Free