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CAPM Practice: Demonstrate an understanding of the various project life cycles and processes

Question 61 of 95 in Demonstrate an understanding of the various project life cycles and processes

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Faisal Cardenas is managing a software upgrade that will take 6 months and then conclude. His colleague Sekou manages the daily IT helpdesk operations that continue indefinitely. What is the PRIMARY distinction between these two efforts?
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Correct answer: Faisal's work is a project because it is temporary with a defined end date, while Sekou's work is operations because it is ongoing

Explanation

A project is temporary with a defined beginning and end, creating a unique product, service, or result. Operations are ongoing and repetitive activities that sustain the organization. The 6-month upgrade is temporary (project), while daily helpdesk support is ongoing (operations).

**Why not A:** Requiring management and resources does not make an effort a project. Both projects and operations require management and resources. The distinguishing factor is whether the work is temporary or ongoing, not whether it needs resources.

**Why not B:** This reverses the correct classifications. Software work can be either project or operations depending on its temporary or ongoing nature. IT helpdesk support is ongoing and repetitive, making it operations, not a project.

**Why not C:** A program is a group of related projects managed together for coordinated benefits. Faisal's single software upgrade is a project, not a program. A portfolio is a collection of projects, programs, and operations, which does not describe Sekou's helpdesk work.

Key Concept

This question covers Demonstrate an understanding of the various project life cycles and processes under Demonstrate an understanding of the various project life cycles and processes (Project Management Fundamentals and Core Concepts).

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