CAPM Practice: Demonstrate an understanding of the various project life cycles and processes

The phrase 'improve customer satisfaction' is vague and not measurable. Good scope statements include specific, measurable objectives so the team knows what success looks like and when the project is complete. This statement lacks the specificity needed to guide project work.

**Why not A:** While the scope statement should be specific, including budget and timeline details is not the primary concern with this particular scope description. The core problem is that "improve customer satisfaction" is vague and unmeasurable, not that it lacks schedule or cost information.

**Why not B:** Identifying stakeholders is important but is documented in the stakeholder register, not the scope statement. The primary concern with this scope description is its lack of measurability, not the absence of stakeholder identification.

**Why not C:** While "improve customer satisfaction" is indeed a benefit rather than a deliverable, the primary concern is that it is not measurable or specific enough. A scope statement can reference benefits, but they must be stated in measurable terms so the team can determine when the objective has been achieved.