CAPM Practice: Demonstrate an understanding of project roles and responsibilities

Isabella demonstrates social awareness, a key component of emotional intelligence, by recognizing the developer's defensive emotional state and adapting her communication approach. She shows empathy and manages the interaction to maintain a positive relationship while still addressing the issue.

**Why not A:** Isabella did not back down from giving feedback. She reframed it as a learning opportunity for the team while still addressing the issue. Conflict avoidance would mean abandoning the feedback entirely, which is not what occurred.

**Why not B:** Technical competence involves understanding code quality and engineering standards. While Isabella may have technical knowledge, her primary demonstration was recognizing the developer's defensive emotional state and adapting her communication approach, which is an emotional intelligence skill.

**Why not D:** Isabella did not assert her positional authority to force compliance. Instead, she used empathy and emotional awareness to navigate the situation constructively. Relying on authority would undermine trust and team dynamics rather than build them.