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CAPM Practice: Demonstrate an understanding of project roles and responsibilities

Question 42 of 94 in Demonstrate an understanding of project roles and responsibilities

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Katya Haddad is managing a construction project at Lodestar Engineering. A key stakeholder expresses frustration about not being informed of recent changes. Katya recognizes the stakeholder is upset, acknowledges their concern, and commits to improving communication. She then updates the communications management plan. Which aspect of emotional intelligence is Katya primarily demonstrating?
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Correct answer: Relationship management, by using EQ skills to strengthen the stakeholder relationship

Explanation

Katya is demonstrating relationship management by applying her emotional intelligence to address the stakeholder's concern, acknowledge their feelings, and take action to strengthen the relationship. She uses multiple EQ skills (recognition, empathy, communication) to manage and improve the stakeholder relationship, which is the essence of relationship management.

**Why not A:** Self-awareness involves recognizing one's own emotions and preferences. Katya's actions focused on recognizing the stakeholder's frustration and taking steps to strengthen the relationship, not on understanding her own communication preferences.

**Why not C:** Social awareness involves recognizing and empathizing with others' emotions. While Katya did recognize the stakeholder's frustration, she went further by actively taking steps to address the concern and improve communication, which is relationship management, not just awareness.

**Why not D:** Self-management involves controlling one's own emotional reactions under pressure. While Katya may have managed any defensive reaction internally, the primary demonstration was using her EQ skills to strengthen the stakeholder relationship through acknowledgment and action.

Key Concept

This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).

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