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CAPM Practice: Demonstrate an understanding of project roles and responsibilities

Question 31 of 94 in Demonstrate an understanding of project roles and responsibilities

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Pooja Choi is leading a project at Terraform Urban when a team member approaches her with concerns about workload balance. Pooja listens carefully, acknowledges the concerns, and works with the team member to adjust task priorities. Which project manager role is Pooja primarily demonstrating?

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Correct answer: Listener and coach

Explanation

Pooja is demonstrating the listener and coach role by actively listening to team member concerns and helping them work through solutions. This role focuses on supporting team members and fostering their development.

**Why not A:** An initiator proposes new ideas or starts new activities. Pooja is responding to a concern brought to her by a team member, not initiating a new direction or proposing something new for the project.

**Why not B:** A facilitator guides group discussions and helps teams reach decisions collaboratively. While related, Pooja is working one-on-one with a team member, listening to their concerns and coaching them on task priorities, which is more specific to the listener and coach role.

**Why not D:** A negotiator mediates between competing interests to reach compromises. Pooja is not negotiating between parties or resolving a conflict between stakeholders. She is actively listening and helping an individual team member address their workload concerns.

Key Concept

This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).

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