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CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques

Question 106 of 106 in Demonstrate an understanding of common problem-solving tools and techniques

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A project manager creates a cause-and-effect diagram and lists potential causes under the 'Methods' category. Which of the following BEST belongs in this category?

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Correct answer: An outdated process for reviewing deliverables

Explanation

In the fishbone diagram's common categorization: Methods (or Process) refers to how work is done — procedures, processes, workflows. An outdated review process is a Method cause. Equipment issues belong under Equipment/Machines. Training gaps belong under People. Budget issues are typically categorized under Management or Environment.

**Why not B:** Insufficient project budget allocation is a management or environmental factor, not a methods issue. Budget constraints relate to how resources are allocated at an organizational level, not to the procedures and processes used to perform work.

**Why not C:** Inadequate training for team members falls under the "People" (or "Manpower") category of the fishbone diagram. Training relates to human capability and knowledge, while the "Methods" category focuses on how work procedures and processes are designed and followed.

**Why not D:** A malfunctioning testing tool belongs under the "Equipment" (or "Machines") category. Equipment issues relate to the tools and technology used to perform work, while methods relate to the procedures and processes that govern how work is done.

Key Concept

This question covers Demonstrate an understanding of common problem-solving tools and techniques under Demonstrate an understanding of common problem-solving tools and techniques (Project Management Fundamentals and Core Concepts).

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