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CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques

A project manager reviews quality data and notices that defect rates spike every Friday afternoon. A scatter diagram of defects versus time-of-week shows a clear positive correlation with Friday afternoons. What is the BEST next step?

Key Concept

This question covers Demonstrate an understanding of common problem-solving tools and techniques under Demonstrate an understanding of common problem-solving tools and techniques (Project Management Fundamentals and Core Concepts).

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