CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques

Recurring defects suggest a systemic problem rather than a one-off error. The appropriate next step is root cause analysis (using tools like 5 Whys or fishbone diagrams) to identify and address the underlying cause, preventing future recurrence rather than just fixing individual instances.

**Why not A:** Closing the issue and documenting it in lessons learned is premature. The defect pattern is still recurring across multiple deliverables, meaning the underlying cause has not been addressed. Closing the issue before identifying and fixing the root cause will not stop the recurrence.

**Why not B:** Escalating to the project sponsor immediately is premature without first understanding the underlying cause. The project manager should conduct analysis to understand why the defect keeps occurring before involving senior stakeholders.

**Why not C:** Updating the risk register with the defect pattern treats the recurring defect as a future risk rather than addressing the current systemic problem. Since the defect is already occurring repeatedly, root cause analysis is the appropriate next step to stop the pattern.