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CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques
A project manager finds that a team member's error caused a deliverable defect. Instead of blaming the individual, the project manager asks 'why' five times and discovers an unclear work instruction was the real cause. This approach reflects which problem-solving principle?
Key Concept
This question covers Demonstrate an understanding of common problem-solving tools and techniques under Demonstrate an understanding of common problem-solving tools and techniques (Project Management Fundamentals and Core Concepts).
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