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CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques

Question 10 of 106 in Demonstrate an understanding of common problem-solving tools and techniques

Wanjiku Morita at Maple Ridge Corp is selecting problem-solving tools for different project situations. Match each situation on the left with the most appropriate technique on the right. Items: 1. Identifying root causes of recurring production defects 2. Quickly generating solution options for a budget constraint 3. Understanding customer satisfaction with a new service 4. Daily coordination of development team activities Which option correctly matches each item to its description?
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Correct answer: 1. Identifying root causes of recurring production defects → Fishbone diagram 2. Quickly generating solution options for a budget constraint → Brainstorming session 3. Understanding customer satisfaction with a new service → Focus group 4. Daily coordination of development team activities → Standup meeting

Explanation

Fishbone diagrams systematically identify root causes by categorizing potential factors. Brainstorming rapidly generates many solution options. Focus groups gather in-depth qualitative feedback from customers. Standup meetings provide daily team synchronization and coordination.

**Why not B:** Brainstorming rapidly generates many solution options but does not systematically identify root causes. For recurring production defects, Wanjiku needs a fishbone diagram to analyze contributing factors by category, not an open-ended idea generation session.

**Why not C:** A standup meeting provides daily coordination and surfaces blockers, but it is not designed for root cause analysis or in-depth problem solving. It is too brief and too focused on daily work coordination to address the underlying causes of recurring quality issues.

**Why not D:** A fishbone diagram is the right tool for root cause analysis, not for daily coordination. This option places the fishbone diagram in the wrong situation and misassigns the other techniques as well, scrambling all four pairings.

Key Concept

This question covers Demonstrate an understanding of common problem-solving tools and techniques under Demonstrate an understanding of common problem-solving tools and techniques (Project Management Fundamentals and Core Concepts).

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