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CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques

Question 61 of 106 in Demonstrate an understanding of common problem-solving tools and techniques

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A project manager wants to identify all stakeholders' positions and concerns before addressing a complex organizational problem. She distributes questionnaires to experts, collects anonymous responses, shares a summary with all experts, and repeats the cycle until responses converge. This describes:

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Correct answer: Delphi Technique

Explanation

The Delphi Technique is a structured communication method where anonymous expert responses are collected, summarized, and fed back to participants over multiple rounds until consensus is reached. Anonymity prevents social pressure and anchoring biases.

**Why not A:** Nominal Group Technique involves individual idea generation followed by structured group discussion and ranking, but it is a single-round process. The scenario describes multiple rounds of anonymous questionnaires with convergence, which is the distinguishing characteristic of the Delphi Technique.

**Why not B:** Focus groups involve facilitated in-person discussions with a selected group of participants. The scenario describes anonymous questionnaires distributed to experts over multiple rounds, not a face-to-face group discussion format.

**Why not C:** Brainstorming is a group technique for generating ideas freely without criticism. The scenario describes a structured, anonymous, multi-round process aimed at reaching consensus — not the open, spontaneous idea generation that characterizes brainstorming sessions.

Key Concept

This question covers Demonstrate an understanding of common problem-solving tools and techniques under Demonstrate an understanding of common problem-solving tools and techniques (Project Management Fundamentals and Core Concepts).

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